Job Description

Attendance Officer
• Type: Permanent (employed directly by the school following a successful trial period)
• Location: Cardiff
• Start date: September 2026
• Hours: Full-time
• Pay: Competitive salary (dependent on experience)

Are you an organised and proactive professional with a passion for improving outcomes for children and young people?

Elementa Support Services is working in partnership with a Welsh-medium secondary school in Cardiff to recruit a dedicated Attendance Officer to support the promotion of excellent attendance and pupil wellbeing across its primary cluster schools.

This rewarding role offers the opportunity to make a meaningful difference by working closely with pupils, families, school staff, and external agencies to remove barriers to attendance and ensure every child can access the educational opportunities they deserve.

As an Attendance Officer, you will:
• Monitor, analyse, and report on pupil attendance data across the school cluster
• Identify attendance concerns and support early intervention strategies
• Follow up on unexplained absences and maintain accurate attendance records
• Build positive relationships with pupils, parents/carers, and school staff
• Conduct home visits where appropriate to support engagement and attendance
• Work collaboratively with external agencies and support services
• Attend and contribute to attendance, safeguarding, and wellbeing meetings
• Provide guidance and support to families regarding attendance expectations
• Promote safeguarding, wellbeing, and positive educational outcomes at all times

To be considered, candidates must have:
• Excellent communication and interpersonal skills
• The ability to work independently and manage a varied workload
• Strong organisational and administrative skills
• Good IT skills and experience using data management systems
• The ability to build positive and professional relationships with children, young people, and families
• Welsh language skills sufficient to communicate effectively with pupils, families, and colleagues within a Welsh-medium school environment
• A full UK driving licence and access to transport
• A commitment to supporting pupil wellbeing and educational achievement
• An Enhanced DBS on the Update Service, or willingness to apply (Elementa can assist)

Desirable:
• Experience working within a school, education, or pastoral support environment
• Experience monitoring attendance or working with attendance improvement initiatives
• Knowledge of safeguarding procedures and multi-agency working
• Experience conducting home visits or family support work

All applications will be managed by Elementa Support Services as the recruitment partner for this client. Elementa is committed to safeguarding children, young people, and vulnerable adults in all of its recruitment processes. All successful applicants will undergo a comprehensive pre-employment screening process to assess their suitability for the role.

Any appointment will be subject to:
• A successful interview process
• Satisfactory references
• Safeguarding & Prevent training
• Enhanced DBS Disclosure (which may be chargeable at £64.20 unless subscribed to the Update Service)
• Successful completion of a 12-week / 60 paid day employment trial period

• Weekly pay no waiting for monthly payroll cut-off dates; Elementa pays one week in lieu
• PAYE contract unless requested otherwise, providing full employment protections
• Training & Support free or heavily discounted training including Safeguarding, Behaviour Management, Team Teach, SEND, Makaton, and Thrive
• Dedicated candidate manager providing regular welfare contact and ongoing support
• Fair pay policy any variation agreed in writing prior to placement
• Additional staff support services access to partner services including tax returns, accountancy, legal advice, and more

• Not currently based within the UK
• Requiring employer sponsorship for UK right to work
• Without relevant UK education, attendance, pastoral, family support, or community engagement experience
• Unable to meet the Welsh language requirements of the role