Job Description

Delivery Manager/Agile Coach
London
Full-Time
59,000 - 74,000 £ / year (est.).
PCD320042

Tasks: Lead and coach agile squads to deliver value for half a million members.
Join Which?, the UK's consumer champion, dedicated to making life simpler and fairer.
Benefits: Enjoy hybrid working, 28 days holiday, excellent pension, and healthcare perks.
Why this job: Be part of a diverse team that values collaboration and continuous learning.
Qualifications: Experience as an agile delivery manager with strong facilitation and interpersonal skills required.
Other info: Flexible working options available; we support diversity and inclusion in our hiring process.
The predicted salary is between59,000 - 74,000 £ per year.

Join to apply for the Delivery Manager/Agile Coach role at Which?

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and 11% pension contribution after one year of service.

Salary £68,000 – £74,000 per annum.

Location: London/Hybrid (5+ days per month in the office, mandatory on Thursdays)

About The Role

the organisation’ll be working in our product, data and technology division – supporting our squads in making sure we deliver value to our half-million members, and help make life simpler, fairer and safer for consumers.
the organisation’ll be using your experience as a delivery manager to achieve great outcomes – typically helping 1-2 squads hands-on, but always coaching them towards increased self-sufficiency as well as contributing to divisional and org-wide initiatives.
Key Responsibilities Include

Delivery management support for squads – working with squad leads to facilitate a range of planning and delivery activities to improve performance.
Coaching squads and team members to be high-performing and able to run ceremonies and processes themselves.
Developing longer-term plans for the delivery of key outcomes and improving the capabilities of our squads.
Ensuring our teams get all the benefits of agile working practices, but are still able to give confidence to stakeholders about the value they are delivering.
Reporting on, and developing strategies to improve, our delivery metrics.

About the organisation

the organisation’ll be an experienced agile delivery manager, who has worked across a range of different products, phases and team types, and who has built several resilient high-performing teams.
the organisation’ll be curious and collaborative, wanting to learn more about your craft and about how to help our teams work together on big long-term outcomes.
the organisation’ll use data to inform decisions – everything from analytics to financial information to delivery-specific metrics (DORA, velocity, cycle time, OKR confidence), and help encourage this mindset more widely.
the organisation’ll be a first-class facilitator, a respected supporter of the teams the organisation work with who helps them communicate with each other more effectively.
the organisation’ll have first-hand experience working with all the roles on a multidisciplinary team, but also know how to work with outside stakeholders, including suppliers, where necessary.
the organisation’ll have the skills to help teams directly in all sorts of areas, but the organisation’ll get most satisfaction when the team have learned to do things for themselves.
the organisation’ll have great interpersonal skills that the organisation use to help teams tell the best stories to stakeholders, and also to help unblock teams in sustainable ways that improve our organisation overall.
We Also Have These Benefits For the organisation To Consider.

Generous 28 days holiday a year plus Bank Holidays.
Excellent pension scheme – when the organisation pay in 3%, Which? pays in 6% (rising to 11% after one year of service.).
Discount site Pluxee which offers large % off every day shopping.
Annual Bonus (depending on employee and company performance).
Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months).
A discretionary death in service benefit provision equivalent to six times your annual salary.
Free access to Which? member content and free access to Which? money and legal helplines.
“Work from (almost) anywhere” for 4 weeks of the year policy.
Our Interview Process Usually Involves 2/3 Stages