Job Description

Customer Service Advisor

Our client based in Bradford is seeking a friendly, professional, and organised Customer Service Advisor to join their team. This is a fantastic opportunity for someone who enjoys helping customers, managing enquiries, and providing excellent service in a fast-paced environment.

As the first point of contact for customers, you will play a key role in maintaining strong relationships and ensuring all enquiries are handled efficiently and professionally.

Key Responsibilities

• Answer incoming customer telephone calls and provide a high level of customer service.
• Respond to customer enquiries via email in a timely and professional manner.
• Process and update customer information using the company's in-house system.
• Handle customer queries, complaints, and requests effectively.
• Liaise with internal departments to ensure customer requirements are met.
• Maintain accurate records of customer interactions and communications.
• Provide administrative support to the wider team when required.
• Ensure all customer information is handled confidentially and in line with company procedures.

Skills & Experience Required

• Previous customer service or office administration experience preferred.
• Excellent telephone manner and communication skills.
• Strong written communication skills with the ability to draft professional emails.
• Good IT skills and confidence using computer systems.
• Strong attention to detail and organisational skills.
• Ability to prioritise workload and work effectively in a busy environment.
• Positive attitude with a proactive approach to problem-solving.

What We Offer

• Competitive pay of 13.50 per hour.
• Full-time position working 38 hours per week.
• Supportive and friendly working environment.
• Training on company systems and processes.
• Opportunity to develop and grow within the business.

If you are passionate about delivering excellent customer service and enjoy working as part of a team, we would love to hear from you.