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Job Description

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3136092475
€13.00 - €13.00 Hour
Others
Horsham, West Sussex, United Kingdom
Public Service/ Government
08-07-2026
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Sales & Operations Coordinator

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Sales & Operations Coordinator (Temp)
Location: Horsham (Full-Time, Office-Based)
Hours: 45 hours per week
Driving Licence: Full UK driving licence and access to a vehicle required.

Key Responsibilities
  • Handle incoming customer enquiries via telephone and email in a professional and timely manner.
  • Manage shared inboxes, ensuring all enquiries are responded to or forwarded to the appropriate department.
  • Process availability checks, customer orders, and service requests using internal systems.
  • Produce reports and assist with operational enquiries.
  • Maintain customer and sales activity within the CRM system.
  • Prepare and distribute KPI and performance reports.
  • Coordinate pre-scheduled work for key customers.
  • Liaise with operational teams to confirm availability for customer requests.
  • Communicate booking confirmations and updates to customers.
  • Prepare quotations and process customer orders accurately.
  • Ensure purchase orders and supporting documentation are complete before processing.
  • Coordinate with internal teams and customers to ensure all required documentation is received promptly.
  • Build and maintain positive relationships with customers.
  • Deliver excellent customer service through effective communication and problem solving.
  • Support the ongoing development and maintenance of internal systems and CRM platforms.
  • Assist with business improvement projects and cross-functional initiatives.
  • Carry out any other reasonable duties appropriate to the role.

YOUR EXPERIENCE:
  • Excellent communication and customer service skills.
  • Strong organisational skills with the ability to prioritise a varied workload.
  • High attention to detail and accuracy.
  • The ability to remain calm and organised under pressure.
  • Experience using Microsoft Office, particularly Word and Excel.
  • Confidence working independently and as part of a team.
  • A proactive attitude with the ability to quickly learn new systems.
  • An understanding of how different departments work together to deliver excellent customer service.
  • A full UK driving licence and access to a vehicle, as the office location is not easily accessible by public transport.
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Sterling House, East Wing, Suit 310E, Langston Road, Loughton, IG10 3TS.

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Sterling House,
East Wing, Suit 310E,
Langston Road,
Loughton, IG10 3TS.
Phone No: 0203 371 1252

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