Job Description

Purpose of Job: Building Maintenance Surveyor

To be responsible to Quality and Performance Manager for:

• To ensure that responsive repairs are carried out to a high standard in accordance with specification and high residents' satisfaction.

• To ensure that new build handovers are free of defects and completed to a high standard.

• To ensure that fibre optic broadband and mobile phone mast installation works to the housing stock are completed to high quality and fire safety standard.

• To work closely with key stakeholders, including Residents Groups, Members and key partners and manage customer satisfaction to high standards.

• To deputise for the Quality and Performance manager as required.

Manages up to 7 consultants and contractors.

Main Duties: Building Maintenance Surveyor

1) Carryout post inspection of responsive repairs works to ensure work conforms to specification, health and safety standards and contract condition.

2) Supervise contractors and consultants on site to ensure effective and efficient delivery of strategic asset management services.

3) Liaise with colleagues in Repairs and Investment, other Housing and Council departments to ensure effective procurement and delivery of all Programmes.

4) Contribute/ lead on ensuring the service delivers against the R&I business objectives, and achieves its Key Performance Indicators, and efficiency and productivity metrics.

5) Validate invoices for completed works to ensure efficiency, budget monitoring and value for money for repairs and planned works.

6) Carryout site inspection with a view to preparing specification and scope of works; liaise with residents and their representatives and others as necessary to arrange access and advise on progress.

7) Work with the Head of Customer Experience and other R&I teams to improve resident experience of the service, looking at strategies and best practice across the sector and more broadly, to help drive positive customer sentiment and achieve high levels of customer satisfaction.

8) Work with the Head of Customer Experience to ensure excellent communication with residents and key stakeholders to promote the service and support high levels of awareness and good customer engagement.

9) To advise tenants and leaseholders on alterations and improvements, approving proposals, setting conditions and taking account of landlord obligations.

10) To attend court on behalf of the Council on property matters and act as an expert witness when necessary.

11) Ensure compliance with Council processes and procedures and ensure adherence to Council Standing Orders, statutory and other regulatory requirements.

12) Prepare reports and briefings on property related matters for internal and external purposes, and represent the service at all levels, including attendance at Committees and Panels as required.