Job Description

Supported Housing Manager

• Pay rate: 15.29 PAYE or 20.31 Umbrella per hour
• Job Type: Temporary Contract - Rolling 1 Month
• Hours: 25 hours per week
• Location: Nottingham NG6
• Driving Licence Required: Yes
• DBS: Enhanced DBS with Adult Barred List Required

The Role

We are recruiting for a Supported Housing Manager to deliver a high-quality housing management and support service within sheltered housing accommodation for customers aged 55 and over.

The service is designed to enable customers to live independently, safely and with choice and control over their lives, whilst being part of a secure and supportive community environment. You will play a key role in ensuring residents receive effective housing management support, maintaining scheme standards and promoting customer wellbeing.

Day-to-Day Responsibilities

• Manage referrals and facilitate property viewings, assessing housing and support needs to ensure suitability for the service.
• Conduct settling-in visits 2-4 weeks after customers move into their home.
• Complete six-monthly tenancy and household audits, as well as reviews following any change in circumstances.
• Support customers with rent management, including advice on arrears prevention and repayment plans.
• Provide guidance on welfare benefits, welfare reform, budgeting and financial inclusion.
• Ensure customers' homes remain safe by supporting repair reporting and managing anti-social behaviour concerns.
• Promote independent living by maintaining links with community resources, healthcare providers and specialist support services.
• Signpost customers to appropriate external agencies and support networks.
• Coordinate minor maintenance and handy person services, including small household tasks and adaptations.
• Work closely with asset management teams to identify and support residents affected by planned maintenance programmes.
• Arrange referrals for aids and adaptations to help customers remain independent and ensure their accommodation meets their needs.
• Monitor health, safety and cleanliness standards across schemes.
• Maintain accurate records and ensure compliance with safeguarding, health and safety and data protection requirements.

Skills and Experience Required

Essential

• Experience supporting older or vulnerable people within housing, care, support or community-based services.
• Knowledge of housing management, tenancy agreements and residents' rights and responsibilities.
• Understanding of welfare benefits, welfare reform and financial inclusion.
• Knowledge of safeguarding responsibilities, including adult safeguarding procedures.
• Awareness of health, care, support and advice services available within local communities.
• Experience working with statutory agencies and partner organisations.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Ability to work independently, including lone working within the community.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• Full UK driving licence and access to a vehicle.

Compliance Requirements

• Enhanced DBS Check with Adult Barred List.
• Full UK Driving Licence.
• Right to work in the UK.

To apply for the Supported Housing Manager position, please submit your CV for consideration.