Job Description

Advice Services Manager

10-Month FTC | 4 Days Per Week | Hybrid Working - London

£36,565 pro rata | Immediate Start

I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.

This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.

You’ll also maintain a small caseload to stay connected to frontline support and community needs.

Key Responsibilities

* Lead and support advice staff and volunteers across multiple sites

* Ensure high-quality, compliant advice delivery

* Oversee case management, reporting and service outcomes

* Drive service improvements and quality assurance

* Support training, safeguarding and team development

* Work closely with senior leadership on service growth and impact

About You

* Experience managing advice services within the charity/community sector

* Strong knowledge of welfare benefits, housing, debt or immigration

* Skilled in team leadership, service improvement and reporting

* Confident using case management systems and data

* Organised, proactive and community-focused

Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation. 🌱

If you have the above skills and experience and are immediately available, please apply online today