Job Description

Customer Service Advisor

Swindon

Full-Time – Monday – Friday: 8.00am – 4.45pm - 40 Hours per Week

6-Month Maternity Cover

Salary is dependent on experience

We are currently recruiting for a Customer Service Assistant to join our client based in Swindon.

As a Customer Service Assistant, you'll play a key role in ensuring customers receive the high level of service. No two days are the same.

Your responsibilities will include:

* Processing customer orders accurately and efficiently.

* Responding to customer enquiries and resolving issues in a professional and friendly manner.

* Managing shared email inboxes across different departments.

* Answering incoming telephone calls and assisting customers with orders and product enquiries.

* Processing and dispatching product samples.

* Following up customer quotations and making outbound calls to existing and prospective customers.

* Building and maintaining excellent customer relationships.

* Supporting the sales, purchasing, accounts and management teams with general administration.

* Providing cover for colleagues and assisting in other areas of the business when required.

About You

* Has previous customer service experience.

* Has excellent communication skills, both over the phone and by email.

* Is organised, reliable and has strong attention to detail.

* Enjoys working in a busy small team environment.

* Is confident using Microsoft Office and happy to learn new software systems.

* Has a positive, proactive attitude and enjoys providing excellent customer service.

Benefits

* 28 days annual leave(pro rata) plus bank holidays, with 3 days taken during our Christmas shutdown.

* Free lunch provided each day.

* Free on-site parking.

* Full training and ongoing support.

* A friendly, supportive working environment.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment