Job Description

Desktop Migration Support Engineer

12 Month Contract (Initial)

Chester

Hybrid Working

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Desktop Migration Support Engineer to join their team for an initial 12-month contract. However, there may be scope for extension.

Role Overview:

We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with a desktop support background who enjoys working directly with users, resolving issues, and delivering excellent customer service.

The successful candidate will support end-user computing services across both business-as-usual activities and desktop migration initiatives, helping users through change while gaining exposure to virtual desktop and application technologies. We are looking for someone with a positive attitude, a willingness to learn, and a passion for providing a high-quality user experience.

Key Responsibilities

• Provide day-to-day desktop and end-user support, ensuring a positive customer experience.
• Troubleshoot and resolve desktop, application, hardware, and access-related issues.
• Support users through desktop migration activities, including device setup, user onboarding, and post-migration assistance.
• Act as a key point of contact for users, providing clear communication and guidance.
• Support remote working users and assist with remote access technologies.
• Work closely with engineering and support teams to escalate and resolve technical issues.
• Maintain accurate updates on support activities, incidents, and assigned tasks.
• Contribute to user documentation, FAQs, and knowledge-sharing activities.
• Demonstrate ownership of customer issues through to resolution.
• Continuously develop technical skills and knowledge across desktop, virtual desktop, and application support technologies.

Essential Skills & Experience

• Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role.
• Strong troubleshooting and problem-solving skills across desktop operating systems and applications.
• Excellent customer service and communication skills.
• Comfortable working directly with end users in a support-focused environment.
• Ability to manage multiple priorities while maintaining high levels of customer satisfaction.
• Positive, proactive attitude with a willingness to learn new technologies and processes.

Beneficial Experience

• Exposure to virtual desktop technologies such as Citrix, Horizon, or similar platforms.
• Experience supporting remote access solutions and geographically dispersed users.
• Experience participating in desktop refresh, migration, or deployment activities.
• Familiarity with IT support processes and service management practices.

Location:

This is a hybrid working role with a requirement to work from the clients Chester office 3 days a week.

Working hours:

Standard Monday - Friday with some flex where required.

If you feel that this is a role that would suit you then please apply today.

If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon Solutions are an equal opportunities company