Job Description

Role: Compliance & Quality Assurance Analyst (12-Month FTC)

Location: Milton Keynes

Hours: Full Time, Monday to Friday (37.5 hours per week)

Salary: £30,000 - £45,000 DOE

An exciting opportunity has arisen for an experienced Compliance & Quality Assurance Analyst to join a leading organisation in Milton Keynes on a 12-month fixed-term contract.

Previous experience within the automotive financial services industry is essential. Please note, this is not an IT or software testing role.

If you're passionate about reviewing customer journeys, driving continuous improvement and ensuring fair customer outcomes, this is your chance to make a real impact within a supportive and collaborative team.

Who are we?

Our client is a highly regarded automotive organisation operating within the financial services sector. They are committed to delivering excellent customer outcomes and maintaining the highest standards of compliance and governance. They offer a collaborative working environment where employees are encouraged to develop their skills and contribute to continuous improvement across the business.

Benefits:

Competitive salary of £30,000 - £45,000 DOE

12-month fixed-term contract with an established organisation

Monday to Friday working pattern (hybrid after training)

Supportive and collaborative team environment

Opportunity to work within a highly regulated financial services business

Exposure to a wide range of customer journeys and business processes

Opportunity to make a genuine impact on customer outcomes and business performance

Duties of a Compliance & Quality Assurance Analyst:

Review customer journeys to ensure fair and compliant outcomes

Identify risks, trends and opportunities for continuous improvement

Deliver insightful reports with clear recommendations

Support the business in meeting FCA and Consumer Duty standards

Collaborate with stakeholders to drive positive customer outcomes

Influence process improvements that enhance customer experience

Play a key role in maintaining quality, compliance and operational excellence

What we would like from you:

Previous experience working within the automotive financial services industry is essential.

Knowledge of FCA regulations, Vulnerable Customers and Consumer Duty.

Experience conducting quality assurance, compliance monitoring, outcome testing or file reviews.

Strong understanding of customer journeys within motor finance.

Excellent analytical skills with strong attention to detail.

Experience producing detailed reports and communicating findings to stakeholders.

Ability to identify trends, risks and opportunities for process improvement.

Strong written and verbal communication skills.

If you are interested in this role, please apply below with your most recent CV.

MKTEMP

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