Job Description

Senior Functional Consultant - TMS
Full–time
CD320199

Job description

We create possibilities that move life and commerce forward.

Experience Range: 5 to 7 years.

Position Description:
• hands-on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.
• Responsible to handle day to day issues and concerns of critical customers and act as a POC/SME for those accounts.
• Take accountability of any major/minor deployments for the customer accounts and do thorough impact analysis.
• Be aware of all the business processes and configurations for their customer accounts.
• Experience on working with delivery collaboration platform/CRM platform ticketing tools.
• Lead weekly/biweekly customer calls for their accounts.
• Logical/effective Problem-solving approach.
• Able to resolve the issues within the SLA.
• Approachable for QAs for any critical issue for guidance.
• Actively participate in customer Go-Lives and be available for Hyper care support.

Position Requirements:
• Bachelor’s degree in computer science or related field.
• Should have minimum 4+ years’ experience in working with TMS product.
• Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.
• Have been a part of more than 3 full Implementation Projects (Preferably on Cloud).
• Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.
• Experience on handling customers in SaaS Platform is good to have.

Additional Job Description
• Exp./Knowledge of Supply Chain Domain is nice to have.
• Strong in Manual Testing and in SQL PL/SQL.
• Strong analytical skills and ability to deep dive into problems and provide solutions.
• Exp./Knowledge of performance-testing tool/Performance testing or any automation tools is nice to have.
• Exposure to version-control platform, delivery collaboration platform & Sales Force, API testing is nice to have.

Committed to diversity and inclusion.