Job Description

Job Title: Service Advisor

Location: Ealing, fully office based

Hourly rate 19.46 PAYE / 25.34 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

Are you passionate about helping people and delivering outstanding customer service? We are looking for a dedicated Service Advisor to join our Customer & Transactional Services team.

As the first point of contact for residents accessing council services, you will play a key role in supporting customers, understanding their needs, and helping them access the right services and solutions. You'll empower residents to use online services confidently while providing a welcoming, professional, and empathetic customer experience.

About the Role

In this varied and rewarding position, you will:

• Act as the first point of contact for customers visiting community hubs and council locations.
• Provide accurate information, advice, and guidance on a wide range of council services.
• Support residents in accessing and navigating online council services.
• Help customers develop their digital skills and confidence.
• Book appointments and signpost customers to specialist services when required.
• Direct residents to local community and voluntary organisations for additional support.
• Maintain accurate records of customer interactions and feedback.
• Work collaboratively with colleagues across multiple council departments.
• Contribute to continuous service improvement and embrace new ways of working.

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is empathetic, patient, and customer-focused.
• Can remain calm and professional when dealing with challenging or distressed customers.
• Is confident using Microsoft Office and other IT systems.
• Has experience working in a customer-facing environment.
• Can work independently while also being a strong team player.
• Understands the importance of confidentiality, data protection, and information security.
• Is digitally confident and able to support others in using online services.
• Has strong problem-solving skills and attention to detail.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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