Job Description

Data Engineer and Customer Support Associate (12-month Contract)
Newcastle Upon Tyne, Tyne and Wear
Contract
Competitive
PCD330003

Data Engineer and Customer Support Associate (12-month Contract)
At the organisation, we are on a mission to transform the way businesses grow. We have built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We are a team of passionate problem-solvers who are dedicated to helping clients win in the ever-evolving world of digital marketing.

Job Description:
The Data Engineer and Customer Support Associate will support our sales activity for the platform. The scope of this work is a blend of preparing sales toolkits for the sales team and making sure our data and dashboards are top-notch. You will be crucial in highlighting the platform's value to clients and ensuring our data is accurate and impactful. This role will focus on building competitor sets for online businesses, mapping product taxonomies, running structured QA, and surfacing insights that drive action for Affiliate Managers and Marketing teams at large. This is a 12-month fixed-term contract based out of our Newcastle, UK office.
Candidates will be required to work in our office 1 day per week.

Why Join?

We are looking for passionate, talented people who want to be part of a winning team. At the organisation, you will find a culture of collaboration, innovation, and respect. We are guided by our core values, and we are committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you are ready to grow your career and make a difference, we would love to hear from you.

What You Will Bring:

Technical Aptitude: Comfortable with technology and a quick learner, especially with AI-driven platforms. Experience with dashboards, category building, or BI/analytics. Strong skills in spreadsheet application/GSheets and presentation application; SQL a plus.
Analytical Skills: Ability to interpret raw data, identify patterns, and draw meaningful conclusions.
Attention to Detail: Exceptional organizational skills with a meticulous approach to preparing and reviewing technical and data materials. Have high attention to detail and take pride in catching even the smallest errors.
Communication: Excellent written and verbal communication skills, able to translate complex technical information into simple, client-friendly language.
Collaboration: A proactive, resourceful team player who thrives in a fast-paced, collaborative environment.
Solution-oriented mindset: You do not just flag problems, you come prepared with ideas on how to solve them Self-starter: You can navigate ambiguity and chart a path forward without needing step-by-step instructions Experience (Plus): Prior experience in a customer success, customer support, or management consulting role, ideally within a sales, technology, or software company, is a bonus.
UK Benefits and Perks (Not all benefits are applicable to a contract position)
25 days holiday in addition to bank holidays
Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
5 extra 'the organisation Parental Days' each year
Private Medical Insurance through private medical insurance provider
Enhanced pension contributions
Cycle to Work scheme
Eye Care Vouchers
Life Assurance
Enhanced Wellness Program including access to EAP, Wellness Coaching and Wellness Fridays program
Regular the organisation and activities
Our Commitment to Diversity and Inclusion
We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization's success. Every individual in our business is expected to live this commitment without exception.

What You Will Be Doing

Sales Toolkit Preparation: Craft and customize technical demos, presentations, and product simulations using the platform for our sales team. Define competitor sets, product categories, and product keyword frameworks.
Content Management: Keep all pre-sales materials organized, current, and easily accessible.
Technical Support: Be the go-to person for our sales team's product-related questions and tech issues during the sales cycle.
Collaboration: Work closely with sales, product, and the teams to stay updated and translate that info into compelling sales assets.
Process Improvement (Sales): Find ways to make the pre-sales process smoother, especially with our AI tools, and boost overall efficiency. Collaborate with R&D to automate manual processes and accelerate dashboard setup.
Data Monitoring and Analysis: Keep an eye on data sources to ensure accuracy and completeness for affiliate performance. Analyze trends to identify areas for improvement and optimization.
Insight Generation: Leverage the platform dashboards to identify and communicate growth opportunities for advertisers - including conversion share trends, coverage gaps, net-new partners, optimization opportunities, link auditing and more.
Quality Assurance: Regularly check partnership intelligence dashboards for data accuracy, integrity, and consistency. Fix any discrepancies or errors fast.
Alert Management: Handle dashboard alerts, ensuring timely and accurate delivery to clients. Prioritize alerts based on client needs and preferences.
Process Improvement (Data): Identify opportunities to streamline data monitoring, quality assurance, and alert management. Implement best practices.
Client Satisfaction: Work with internal teams to address client feedback and ensure partnership intelligence dashboards meet expectations. Proactively communicate with clients to understand their needs regarding dashboard functionality.