Job Description

D365 Functional Consultant (Integration Focus) - OUTSIDE IR35 - Hybrid working London & WFHWe're supporting a growing business undertaking a key CRM and business systems transformation programme. This Outside IR35 contract will focus on optimising Mercury CRM and Microsoft Dynamics 365, redesigning approval workflows, improving automation and reporting, and delivering a critical Mercury-to-Tempest finance integration project. The successful consultant will bring hands-on experience of CRM configuration, workflow automation, systems integration, data migration and business process improvement. You'll work closely with operational, finance and technology stakeholders to deliver meaningful change, improve internal capability and reduce reliance on external CRM support. Essential

• Microsoft Dynamics 365 CE administration or functional consulting experience
• CRM workflow and approval process redesign
• CRM-to-finance system integration project delivery
• Data migration, validation and reconciliation experience
• Process mapping and business analysis skills
• Power Automate and Power Apps experience
• UAT, go-live and cutover support
• Stakeholder engagement across operations, finance and sales teams

• Mercury CRM experience
• Recruitment technology sector experience
• Tempest experience
• SourceWhale experience
• Reporting and dashboard development
• Knowledge of recruitment compliance workflows