Job Description

Job descriptionCUSTOMER SERVICE ADVISERS WANTED We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46 This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.You must be willing to work within the alcohol industry to be suitable for this role.Customer Service Duties:

• Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers.

• You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc
• You will require a good telephone manner and friendly personality as well as being computer literate.

• Rotating Day shifts (07:00-15:30/08:00-16:30/09:00-17:30/10:00-18:30) - MUST BE ABLE TO DO ALL SHIFTS.

• Monday to Friday.
• 30-minute unpaid lunch break.
• 40 hours paid per week.

• £12.74ph, rises to £12.87ph after 12-weeks.

• Weekly pay (every Friday).
• 28 days holiday entitlement rises to 30 days after 12 weeks.

• Computer literate (you will be operating various in-house systems).

• Minimum 1-year recent experience in an office/call centre style role.
• Previous experience in hospitality would also be beneficial.
• Proficient with Microsoft Excel.
• Strong stable work history.
• Fluent in English.
• Good, Friendly and professional telephone manner.
• Ability to travel to Hams Hall (public transport is very limited).

• Free parking along with free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organised by the office social committee".
• Immediate start, ongoing work and potential progression within a global logistics company.

• Dress code: Smart Casual and dress down every last Friday of the month and random fund raising for social committee.
• Training provided

• Social Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan

• Big screens - showing sports / events - radio on throughout the week.

• Advantages: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award. Career progression within group inc worldwide vacancies