Job Description

Service Designer Lead

Location: Crewe - Hybrid Working

Rate: £36.49 per hour

Hours: 37 hours per week

Contract: Fixed-term contract until April 2027

Are you an experienced Service Designer with a passion for transforming public services?

We're looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff.

This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change.

The Role

As Service Designer Lead, you will:

Lead the Council's service design function and establish best practice across the organisation.

Manage and develop a team of Service Designers, providing coaching, direction and support.

Lead complex service redesign and transformation programmes from discovery through to implementation.

Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement.

Use user research, data and evidence to develop innovative service solutions.

Facilitate workshops and co-design activities with stakeholders.

Develop service blueprints, customer journeys, operating models and service specifications.

Produce business cases and recommendations supported by evidence, benefits and financial analysis.

Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes.

About You

We're looking for someone who has:

Significant experience leading service design and transformation programmes.

Experience managing or mentoring service design teams.

A strong background in user-centred design within complex organisations.

Experience working with multidisciplinary teams and senior stakeholders.

Excellent workshop facilitation, communication and stakeholder engagement skills.

Experience using service design methods such as journey mapping, service blueprinting, prototyping and iterative design.

The ability to influence strategic decision-making and drive organisational change.Experience within local government or the wider public sector is highly desirable.

A full UK driving licence and access to a vehicle are essential, as the role requires travel to Council sites and meetings across the Cheshire East borough.

What's on Offer?

£36.49 per hour

37 hours per week

Hybrid working based from Crewe (CW1)

Contract until April 2027

Opportunity to lead high-profile transformation projects that make a real difference to public services.

Collaborative and supportive working environment.

Chance to shape the future of service design across a large organisation.If you're an experienced Service Designer ready to lead transformational change and help deliver better services for communities, we'd love to hear from you.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change