Job Description

Position: Resident Liaison Officer (RLO)

Location: Surrey

Contract Type: Temporary (40-week contract)

Rate: Negotiable depending on experience

Start Date: ASAP

We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) for a 40-week temporary contract in Surrey.

Working on behalf of a main contractor, you will act as the primary link between the site delivery team, the client, and the residents during a major external refurbishment programme. The project involves external works on 2 high-rise blocks (approximately 100 units), focusing on external wall systems, cladding/facade upgrades, and associated external repairs.

• Primary Point of Contact: Act as the first point of contact for all residents, addressing queries, handling complaints, and keeping them updated on the project's progress.

• Access & Coordination: Coordinate scaffold access, internal surveys, and key dates with residents to ensure minimal disruption and keep the contractor's program on schedule.

• Resident Communications: Deliver notices, conduct pre-start meetings, and manage expectations regarding noise, scaffolding, and external work sequencing.

• Record Keeping: Maintain accurate, up-to-date daily logs of resident interactions, complaints, and access agreements.

• Dispute Resolution: Resolve issues swiftly and professionally on-site to maintain positive community relations.

• Proven RLO Experience: Must have a solid background working as an RLO or Tenant Liaison Officer (TLO) within social housing, ideally on external works, facade remediation, or high-rise/tower block schemes.

• High-Rise Familiarity: Comfort working with the specific logistics of high-rise developments (e.g., scaffolding, cradle systems, lift coordination) is highly desirable.

• Exceptional Communication: Outstanding interpersonal skills with a calm, empathetic, and resilient approach to resident needs.

• Organised & IT Literate: Ability to manage trackers and keep neat records of resident communication.

• Transport: Full UK driving licence and access to a vehicle for local travel.

• A stable 40-week contract

• Excellent day rates with weekly pay.

• Great team environment and supportive site management.