Job Description

Interim Operations Manager

Are you an experienced operational leader who thrives in a fast-paced, 24/7 environment?

We're recruiting an Interim Operations Manager to lead a control centre operation, overseeing CCTV monitoring, Alarm Receiving Centre services, out-of-hours response and assistive technology that protects vulnerable people and supports critical infrastructure.

This is a hands-on leadership role where you'll empower teams, maintain exceptional service standards and help shape the future of an evolving operation.

What you'll be doing

You'll take ownership of a busy 24/7 operation, ensuring services run safely, efficiently and consistently.

Your responsibilities will include:

Leading and developing Control Centre teams to deliver exceptional customer service.

Managing CCTV, Alarm Receiving Centre and out-of-hours operations.

Monitoring performance, driving continuous improvement and achieving operational KPIs.

Ensuring appropriate staffing levels through effective planning and resource management.

Leading incident management and maintaining calm, confident operational leadership.

Managing safeguarding, GDPR, compliance and operational risk.

Developing Business Continuity and Disaster Recovery plans.

Building strong relationships with Local Authorities, emergency services and key partners.

Working closely with technology providers to maximise system performance and resilience.

Supporting operational budgets, reporting and strategic service development.About you

You'll already have experience leading high-performing operational teams within a 24/7 environment and be comfortable making decisions where service delivery really matters.

You'll ideally bring experience from sectors such as:

Alarm Receiving Centres (ARC)

CCTV Monitoring

Security Operations

Emergency Services

Telecare or Assistive Technology

Housing or Community SafetyYou'll also have:

Proven people leadership experience.

Strong operational and commercial awareness.

Excellent stakeholder management skills.

Knowledge of safeguarding, compliance and risk management.

A passion for continuous improvement and developing high-performing teams.Experience of TSA Quality Standards, Cyber Essentials, Business Continuity or service transformation would be advantageous. If you want to drive operational excellent, make an immediate impact and lead a critical service operations, call and speak with Jo Stevens -(phone number removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed)

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles