Job Description

Service Designer | Public Sector Digital Services

Rate: Up to £450/day

IR35: Inside IR35

Location: Largely remote, with occasional travel to Leeds

Contract: 6 months

Start: ASAP

We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team.

Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice.

What you'll be doing

Design end-to-end user journeys across complex digital services

Facilitate workshops with stakeholders and delivery teams

Produce service blueprints, journey maps and design artefacts

Collaborate closely with User Researchers, Content Designers and Developers

Apply user-centred design principles throughout delivery

Support discovery, alpha and beta activities where required

Essential Experience

Previous Service Design experience within UK Government or Healthcare

Strong user-centred design capability

Experience working within agile multidisciplinary teams

Workshop facilitation and stakeholder engagement

Journey mapping and service blueprinting

Designing accessible digital servicesThis is an excellent opportunity to join a long-running public sector programme delivering services with real user impact