Job Description

ITIL Service Management Consultant OUTSIDE IR35
Contract
PCD330051
Negotiable

Position: ITIL Service Management Consultant / Service Architect
Location: Hyrbid (On-site in the organisation once / twice a week)
Day Rate: £720p. d (OUTSIDE IR35)
Active SC Clearance Required
Are you ready to architect the next evolution of IT service excellence? We are looking for a forward-thinking ITIL Service Management Consultant to lead the charge in designing scalable, product-centric service models that empower businesses to thrive.

Why Join?

Work on high-impact transformation projects with leading organisations
Be part of a collaborative, innovative team that values your expertise
Enjoy flexible working, career development, and a culture of continuous improvement

What You will Do:

Design and implement end-to-end IT service operating models aligned with ITIL
Drive maturity assessments, gap analyses, and roadmap creation
Collaborate with stakeholders to embed ITIL-aligned practices across product teams
Enhance ITSM tooling (IT service management platform, Remedy, work management platform) to support continuous improvement
Define metrics that matter-service performance, customer satisfaction, and compliance
Champion change through clear communication and stakeholder engagement

What You Bring:

ITIL v4 (or v3) certification and deep knowledge of service management principles
Proven experience designing and improving ITSM capabilities
Hands-on expertise with ITSM tools like IT service management platform, Remedy, or work management platform
Experience working in product-centric environments
Strong documentation and communication skills
Ability to build operating models, process flows, and governance frameworks

Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.