Job Description

VoIP / IT Engineer
PCD330073

Job details
Full-time
£43,000 - £52,000a year
LAN
VoIP
Root cause analysis
Full job description
VoIP and IT Support Engineer
The organisation / Hybrid - up to £43k + training + supportive team
Fed up with being micromanaged?
Looking for a role where you are trusted to take ownership and actually make an impact?
This is your chance to join a growing, family-feel IT and telecoms provider that believes in giving people the organisation to do their best work. No corporate red tape, no endless layers of approval - just a close-knit team that genuinely supports one another.
You will play a key role supporting clients across the organisation and beyond; from provisioning new customers and troubleshooting VoIP issues, to managing routers, firewalls and switches.
You will also lead the service desk, helping resolve tickets quickly and efficiently while keeping clients informed and happy.
Every day will bring variety! Whether you are diagnosing VoIP faults, designing tailored solutions, configuring networks, liaising with vendors and advising clients on new the organisation.
You will get to work with 3CX, Gamma and other major platforms, with plenty of scope to deepen your technical knowledge along the way.
You will be:
Leading the service desk and managing customer tickets.
Providing 1st-3rd line support for VoIP and IT issues.
Configuring and maintaining telecoms infrastructure including routers, switches, firewalls, and SBCs.
Delivering in-depth fault diagnosis and root-cause analysis.
Designing new VoIP solutions for specific customer needs.
Supporting hosted telephony environments and LAN/WAN connectivity.
Liaising with third-party vendors and ensuring SLAs are met.
Staying up to date with new the organisation and system upgrades.
If you are ready for a role where you will be trusted, valued and given space to grow, this could be your perfect next step.