Job Description

Crisis Manager (Contract)

Barnsley (Hybrid - 60% onsite / 40% remote)
Up to 500 per day (Umbrella)
Contract until November 2027

Overview

An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities.
You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle

Key Responsibilities

• Lead and manage Major Incidents across complex enterprise environments.
• Coordinate technical and business stakeholders during service outages.
• Drive rapid service restoration and recovery activities.
• Chair incident bridge calls and escalation meetings.
• Provide timely updates to senior leadership and key stakeholders.
• Issue Major Incident communications and notifications.
• Ensure accurate incident documentation and lifecycle management.
• Facilitate post-incident reviews, root cause analysis and lessons learned activities.
• Work closely with Problem Management teams to prevent recurring incidents.
• Contribute to the continuous improvement of Incident Management processes and operational resilience.

Essential Experience

• Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead.
• Experience managing P1/P2/Critical incidents within large enterprise environments.
• Strong stakeholder management and executive communication skills.
• Experience facilitating incident bridges and coordinating cross-functional recovery teams.
• Solid understanding of Incident Management, Problem Management and Service Recovery processes.
• Ability to make informed decisions under pressure in time-critical situations.
• Experience operating within structured IT Service Management environments (ITIL).

Desirable Experience

• Financial Services, Banking or other highly regulated industry experience.
• Experience working within 24/7 operational environments.
• Exposure to operational resilience, risk management and governance frameworks.

Key Skills

• Major Incident Management
• Crisis Management
• Service Recovery
• Stakeholder Management
• Executive Communications
• Root Cause Analysis
• Problem Management
• ITIL
• Operational Resilience
• Risk Management

Candidate Requirements

• BPSS eligible.
• Able to work via Umbrella company.
• Available to attend the Barnsley office 60% of the working week.
• Strong communicator with the ability to engage stakeholders at all levels.

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