Job Description

Support Worker - Mental Health

Location: Hounslow, London

Job Type: Ad-Hoc Shifts across Hounslow and Kingsmead

Salary: £13-13.50ph

Hours: Various shifts including Early, Late, Long Days and Nights

P4 Recruitment are proud to be recruiting on behalf of a warm and supportive residential service for an inspiring and compassionate Support Worker to join a dedicated mental health team for a charity based in London.

About the Service

The service is a 22 units of supported housing plus two rapid access bed spaces which can be used as very short-term accommodation for adults with mental health need.

Support is tailored around the individual and covers mental, physical, emotional, spiritual, and daily living needs. Service users are actively involved in decision-making, feedback, and shaping how the service operates.

The Role

As a Support Worker, you will play a vital role in supporting residents to progress in their recovery, build life skills, and achieve their personal goals. You'll work both 1:1 and in group settings, contributing to a positive, safe, and empowering environment.

This is a fantastic opportunity for someone who is empathetic, creative, and motivated to develop their skills within a supportive organisation.

Key Responsibilities

• Build and maintain trusting, professional relationships with service users
• Support individuals to set, prioritise, and achieve personal goals
• Carry out assessments, risk assessments, and placement reviews
• Work collaboratively with external professionals and agencies
• Support residents with medication (prompting and administering - training provided)
• Assist with benefits, education, appointments, bills, forms, and correspondence
• Support with personal care when required
• Encourage participation in daily activities to develop skills and interests
• Assist with cooking, cleaning, and domestic tasks (infection control training provided)
• Maintain accurate, timely, and person-centred records using computer-based systems
• Adhere to lone working policies and professional boundaries
• Undertake mandatory and role-related training and learning

What We're Looking For

Essential:

• Experience supporting vulnerable individuals (paid, voluntary, or life experience)
• GCSE or Level 2 qualification in English (or equivalent)
• Basic IT skills (email and word processing)
• Access to transport (car or public transport)
• DBS clearance (or willingness to obtain)
• A non-judgemental, empathetic approach
• Ability to work collaboratively and maintain professional boundaries
• Willingness to undertake domestic and practical support tasks
• Strong communication, problem-solving, and record-keeping skills

Desirable:

• Lived experience of mental health distress
• NVQ Level 3 in Health & Social Care (or equivalent)

What's On Offer

• Competitive pay of £13-13.50 per hour
• Ongoing training and development
• Supportive team and positive working culture