Job Description

Job Title:           Customer Service Advisor

Type:                   Temporary - 3 months

Location:          South Wales

Salary:               £26,942 per annum

Hours:                Full Time

BRC are working closely with a social housing organisation in South Wales who are looking for a Customer Services Advisor to join their busy Customer Services team.

This is an excellent opportunity for an experienced customer service professional with a background in social housing, contact centres or customer-facing environments. You will act as the first point of contact for customers, delivering an efficient, empathetic and professional service across a range of housing-related enquiries.

Responsibilities:

Acting as the first point of contact via telephone, email, online channels and face-to-face.

Handling enquiries relating to repairs, rents, neighbourhood services and housing management.

Diagnosing and logging repair requests accurately.

Updating customer records and maintaining CRM systems.

Resolving customer queries at the first point of contact wherever possible.

Supporting customers with tenancy, income and ASB-related enquiries.

Carrying out customer satisfaction surveys and outbound calls.

Working collaboratively with internal teams and external contractors.

Providing reception cover, processing payments and handling incoming correspondence.  

Requirements:

Previous experience within a customer service or contact centre environment.

Experience dealing with a high volume of customer enquiries.

Knowledge of social housing is desirable.

Strong communication and problem-solving skills.

Good IT skills, including Microsoft Office and CRM or housing management systems.

Ability to work in a fast-paced environment whilst maintaining excellent customer service.

GCSEs (or equivalent) in English and Maths; NVQ Level 2 in Customer Service is desirable.

A DBS check will be required for this role.  

For more information, please call Meg Smith on (phone number removed) or (phone number removed).

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details