Job Description

Role: Hate Crime Triage, Worker

Based: City of London Talbot Court / Remote

Rate: £15.50ph PAYE or £20ph umb

Start Date: ASAP

Duration: Temporary ongoing

Hours: 35 hours per week Remote

Our client, a specialist LGBT+ anti-abuse charity is looking for several temporary Hate Crime Triage Workers to join their team. The Hate Crime Triage Worker will provide triage calls, one-off interventions, referrals, and signposting to hate crime survivors of all strands (race, religion, sexual orientation, disability, and gender identity) at mixed risk of harm (high, medium, and low).

Synopsis of duties:

• Provide trauma-informed, non-judgemental one-off support to victims, including signposting and referrals into advocacy or other partnership advocacy agencies.
• Make contact with victims in the timeframes set by funders, and complete required administrative tasks on the CRM system, Salesforce.
• Collect and record monitoring data on all calls, emails, and other enquiries as required.
• Flag safeguarding concerns and action these as appropriate, with guidance from the Advocacy & Support Manager.

Essential Requirements

• Experience of triage and supporting survivors of abuse and/or crime.
• Strong understanding of safeguarding vulnerable people in a multi-agency context.
• Knowledge of the safety and risk issues associated with being a victim or survivor of violence or abuse.
• Strong understanding of the needs of LGBT+ survivors of abuse (hate crime, domestic abuse, sexual violence, etc.).
• Strong understanding of the needs of marginalised people facing hate crime (racist hate crime, religiously motivated hate crime, disability hate, homophobic and transphobic hate crime).
• Strong and demonstrable commitment to inclusive practice when working with people from diverse backgrounds.
• Ability to work in a fast-paced and target-driven environment.
• Excellent listening, communication, and email-writing skills.
• Professional and supportive phone manner.
• DBS dated within the last 12 months or on the update service

This post is only available to applicants from the LGBTQ+ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

Supporting Futures Consulting acts as both an employer and an agency