Job Description

This part-time Customer Service Advisor role in Chester involves supporting customers with their inquiries and ensuring a seamless service experience.

Client Details

This organisation is a small-sized business dedicated to providing excellent customer service to it's customers.

Description

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about services and resolve customer concerns effectively.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Identify and escalate complex issues to the appropriate department when necessary.
• Assist in improving customer service processes by providing feedback and suggestions.
• Support the team in achieving key performance indicators and service goals.
• Uphold the organisation's values and ensure a positive experience for all customers.

Profile

A successful Part-time Customer Service Advisor should have:

• Previous experience in a customer service role.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software or similar systems.
• Ability to work independently and as part of a team.
• A keen eye for detail and a focus on delivering high-quality service.
• Can commit to part-time 25 hour week working hours.

Job Offer

• Competitive hourly rate & weekly pay.
• 25 hour working week across 5 days.
• Free parking.
• Immediate start.

If you are looking for a temporary role as a Part-time Customer Service Advisor and are eager to make a difference, we encourage you to apply today.