Job Description

Technology Engineer - Highways
PCD330106

Temporary Analytics AI Fit-out Mentoring Robotics
Technology is central to how we work. From digital collaboration through Procore, to data-driven decision-making in data and analytics platform, to on-site innovation with tools like OpenSpace, Qflow, HammerTech, and Plucky (our robotic assistant), we are shaping the future of fit-out through smarter, safer and more sustainable delivery.
As part of our Data and Intelligence Strategy, our Technology team is expanding to ensure we continue to set the pace in our industry.
Own the day-to-day running of BW’s IT service desk and field support function, ensuring every employee receives rapid, expert help with the hardware, software, networks, and security controls they rely on.
Proactively follow up on tickets and CSAT surveys.
Drive corrective actions that protect and improve the user experience.
Systems and Networks
Build, patch and support desktop operating system laptops, desktop operating system devices, iOS/iPadOS mobiles and tablets via device management platform/Autopilot/Kandji.
Collaborate with the IT Manager on threat monitoring, investigations and ISO 27001 compliance.
Plan and execute application upgrades, device management platform policy changes and security updates with minimal user disruption.
Document and communicate change server operating system and outcomes across the business.
Provide on-site support to project locations across Central the organisation.
Set up and verify temporary site networks (4G/5G links), edge devices (360° cameras, IoT sensors) and ensure security/performance standards are met.
Documentation and Training
Support the adoption of new tools and processes as part of our continuous digital transformation.
Mentoring and Coaching
Support their professional development, aligning to BW’s Sauce leadership framework.
Use ticket analytics to identify automation opportunities, drive shift-left initiatives, and improve service delivery.
Act as a champion for smarter ways of working, leveraging data, AI and automation to deliver better outcomes for BW and our clients.
Technical expertise across productivity suite, public cloud platform identity management service, device management platform, Autopilot, and desktop operating system/desktop operating system environments.
Strong knowledge of networking (LAN/WAN, switching, firewalls, VPN) and troubleshooting connectivity issues.
Familiarity with cloud storage service and collaboration platforms such as Egnyte, collaboration platform, and collaboration platform.
Understanding of SQL databases (public cloud platform SQL, Supabase) and their integration into reporting tools such as business intelligence platform.
Proven ability to manage service desks, incidents, and SLAs using ITIL best practices.
Strong communication and coaching skills - able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego.
A proactive approach to automation, AI adoption and process improvement in support of BW’s wider Data and Intelligence Strategy.