Job Description

The Project/Programme Manager is responsible for coordinating survey projects from submission through to completion, ensuring all work meets company quality standards and client expectations. This remote role requires a highly organised individual with excellent communication skills, strong attention to detail, and the ability to manage multiple projects simultaneously. The successful candidate will review survey submissions, undertake quality assurance checks, liaise with surveyors and clients, produce reports from company systems, and ensure that any required amendments are completed within agreed timescales.

Key Responsibilities

The Project/Programme Manager will review surveyors' submitted data to ensure it is accurate, complete, and compliant with company procedures and quality standards. They will carry out quality assurance checks on survey reports and associated documentation, identify any amendments required, and communicate these clearly to surveyors. The role includes monitoring the progress of amendments, following up outstanding actions, and ensuring all reports are completed within agreed deadlines.

The successful candidate will act as a key point of contact for clients, providing project updates, responding to enquiries, and maintaining positive professional relationships. They will generate and analyse reports from the company's project management and reporting systems to monitor project performance, identify outstanding work, and support operational decision-making.

The role also involves maintaining accurate project records, monitoring project schedules and deliverables, coordinating with internal teams and surveyors to resolve issues efficiently, and supporting the continuous improvement of processes and reporting methods.

Skills and Experience

The ideal candidate will have previous experience in a Project Manager, Programme Manager, Project Coordinator, or Operations Coordinator role. They will possess excellent organisational and time management skills, with the ability to prioritise workloads and manage multiple projects effectively.

They will be highly competent in the use of computer software and business systems, including Microsoft Office applications such as Excel, Outlook, and Word, and will have experience producing and interpreting operational reports. Strong written and verbal communication skills are essential, together with the ability to build effective working relationships with clients, colleagues, and remote teams. Experience working with surveyors or within the surveying, property, construction, engineering, or utilities sectors would be advantageous, as would experience using CRM or project management software.

Personal Attributes

The successful candidate will be highly organised, methodical, and self-motivated, with exceptional attention to detail and a commitment to delivering high-quality work. They will demonstrate strong problem-solving abilities, remain calm under pressure, and consistently meet deadlines. They will be customer-focused, proactive in their approach, and capable of working independently while contributing positively to a wider team.

Key Performance Indicators

Performance will be measured through the timely completion of quality assurance checks, the accuracy and reliability of project reporting, client satisfaction, the prompt resolution of survey amendments, successful delivery of projects within agreed timescales, and the maintenance of high standards of data quality and compliance