Job Description

You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action.

This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents.

• Managing a designated patch of housing stock and acting as the main point of contact for residents.
• Conducting tenancy visits, home visits and estate inspections.
• Investigating anti-social behaviour, neighbour disputes and tenancy breaches.
• Supporting residents to sustain their tenancies and access relevant support services.
• Working closely with partner agencies including Police, support providers and safeguarding services.
• Taking enforcement action where necessary, including preparing statements and attending court.
• Responding to resident enquiries and complaints, ensuring excellent customer service.
• Identifying safeguarding concerns and supporting vulnerable households.
• Carrying out tenancy reviews, audits and fraud prevention activities.
• Playing an active role in creating safe, clean and sustainable neighbourhoods.

You'll be someone who enjoys being out in the community, building relationships and solving problems. You'll have experience of delivering frontline housing management services and be comfortable managing a diverse caseload.

You'll also have:

• Strong communication and case management skills.
• Experience working with vulnerable residents and partner agencies.
• Knowledge of housing legislation and tenancy enforcement.
• The ability to work independently and manage competing priorities.
• A customer-focused approach and a passion for delivering excellent housing services.

If you're looking for a role where you can have a genuine impact on residents' lives whilst working across a broad range of housing management responsibilities, we'd love to hear from you.