Job Description

Customer Service Advisor - Fixed Term (12 Months)

Are you ready to take the next step in your customer service career and make a real impact every day?

Reed Business Support are recruiting for a Customer Service Advisor on behalf of our valued client in Maidstone, offering a fantastic opportunity to join a supportive, fast-paced and people-focused environment where your contribution truly makes a difference.

This role is perfect for someone who thrives on delivering excellent service and enjoys being at the centre of day-to-day operations, building strong relationships and ensuring every customer interaction is handled with care and professionalism.

As a confident and proactive individual, you'll play a key role in supporting the wider team, developing your skills, and progressing within a modern business that values growth and continuous improvement.

Day-to-Day of the role:

• Managing incoming customer enquiries via phone, email, and webchat• Acting as a key point of contact for customers and internal teams• Maintaining accurate records, systems and documentation• Supporting wider teams with workflow, reporting and general coordination• Resolving customer queries efficiently while maintaining a high level of service• Identifying opportunities to improve customer satisfaction and processes• Delivering exceptional service and demonstrating a professional approach at all times

More than just a temporary role - this is an opportunity to:

• Join a business that values its people and supports long-term career growth.
• Strengthen your customer service experience.
• Build on your Microsoft Office and CRM/Database systems knowledge.
• Competitive salary with performance-related bonus
• Hybrid working options available (subject to business needs)
• Free on-site parking

If you are looking to join a company that values its people, invests in development, and truly rewards great customer service, this role could be the perfect fit. Apply now or contact us today to discuss the role in more detail.