Job Description

WCB provides person-centred support for children, young people, and individuals with a range of care and support needs. We focus on dignity, safety, independence, emotional wellbeing, and helping each person feel valued, supported, and understood.

We are looking for caring, reliable, and resilient Support Workers to join our team. You will support children and young people who may have experienced trauma, adverse childhood experiences, emotional distress, or challenging behaviours.

The role involves providing consistent, safe, and nurturing support while helping children and young people develop confidence, positive routines, emotional regulation, independence, and life skills.

As a Support Worker, you will:

• Provide trauma-informed, person-centred support in line with individual care plans and risk assessments.
• Support children and young people who may present with challenging behaviours, emotional distress, anxiety, attachment difficulties, or complex needs.
• Build trusting, professional relationships based on consistency, respect, patience, and clear boundaries.
• Promote emotional wellbeing, safety, positive behaviour, and healthy routines.
• Support with daily living skills, education, appointments, activities, family time, and community access.
• Encourage independence, confidence, choice, and positive decision-making.
• Use de-escalation techniques and positive behaviour support approaches where required.
• Maintain accurate daily records, incident reports, and safeguarding notes.
• Report concerns promptly and follow safeguarding, confidentiality, health and safety, and company policies.
• Work professionally with families, carers, schools, social workers, healthcare professionals, and other agencies.

You should be:

• Kind, patient, reliable, resilient, and professional.
• Able to remain calm and supportive during challenging situations.
• Understanding of trauma, attachment, safeguarding, and challenging behaviour, or willing to learn.
• Confident setting appropriate boundaries while providing warm and nurturing support.
• Able to communicate clearly and respectfully with children, young people, colleagues, and professionals.
• Flexible and willing to work shifts, including evenings, weekends, sleep-ins, or waking nights where required.

Previous experience supporting children, young people, or vulnerable individuals is essential

• Right to work in the UK.
• Enhanced DBS check, or willingness to complete one.
• Suitable references.
• Full UK driving licence preferred, depending on the role/location.
• Experience in children's residential care, outreach support, education, youth work, mental health, SEN, or social care is desirable.

• Safeguarding and trauma-informed practice training.
• Ongoing supervision and support.
• Flexible working opportunities.
• Career development within children's services and social care.
• A supportive team environment.