Job Description

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a System Ops Analyst and make a difference in the utilities sector!

Role: Systems Ops Analyst

Duration: 12 Months (role then becomes Perm)

Location: Warwick then Wokingham

Rate: 450 pd (umbrella) or PAYE option.

About the Role
This is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the UK!

Key Accountabilities
As a System Ops Health Analyst, you will:

• Provide round-the-clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructures.
• Deliver 1st line support to ensure CNI systems/services meet their SLAs.
• Collaborate effectively with second- and third-line support teams, system managers, and other key stakeholders.
• Ensure compliance with security and CNI regulations, policies, and standards.
• Underpin critical business processes essential for the efficient operation of the clients energy networks.

About You
We are looking for a candidate who possesses:

• A strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA Telemetry).
• Experience supporting mission-critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and processes.
• A solid operational background paired with analytical thinking, problem-solving, and decision-making skills.
• Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools.
• Awareness of mechanical and electrical infrastructure within Data Centres or Building Management Systems is a plus!

Qualifications

• Essential: Relevant experience and technical know-how.
• Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable.

What We Offer

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the UK.

Main Interfaces

• Internal: Direct collaboration with second- and third-line support teams, system managers, control room staff, and business partners.
• External: Engagement with market participants and third-party support partners.

Join us and be part of a team that values innovation and excellence. If you're enthusiastic about maintaining the health of critical systems and ensuring the reliability of national infrastructure, we want to hear from you!

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.