IT Migration Technician
Location: Telford (with travel across Shropshire & Staffordshire)
Salary: Competitive (DOE)
Hours: 08:00-16:30 (Mon-Fri)
Temp Contract
About the Role
My client is looking for a customer-focused IT Migration Technician to support a large-scale Microsoft tenancy migration project.
Working as part of a dedicated project team, you will be responsible for assisting users throughout the migration process, ensuring their devices, accounts, emails, files, and Microsoft services are successfully transitioned into a new Microsoft tenancy with minimal disruption.
This is a hands-on role combining technical tasks with excellent customer service, as you'll guide users through the migration process, answer questions, and ensure everything is fully operational before sign-off.
The role is primarily based in Telford but will require travel to sites across Shropshire and Staffordshire. A full UK driving licence and access to your own vehicle are essential.
Business mileage will be reimbursed.
Key Responsibilities- Carry out Microsoft tenancy migrations following documented procedures.
- Reconfigure user devices and accounts for the new Microsoft environment.
- Migrate Outlook mailboxes, email content, Teams chat history and user data.
- Ensure personal files and relevant system access are successfully transferred.
- Configure access to any systems that remain within the legacy Microsoft tenancy.
- Work directly with end users, guiding them through the migration process.
- Perform post-migration checks to ensure systems are fully operational.
- Obtain user acceptance and sign-off once migrations have been completed.
- Accurately document completed work and escalate any technical issues where necessary.
- Travel to various company locations to complete scheduled migrations.
Skills & Experience- Previous experience in an IT support, desktop support or migration role.
- Good understanding of Microsoft 365, including Outlook, Teams and Windows environments.
- Experience configuring user accounts and end-user devices.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Able to follow structured processes and documentation accurately.
- Comfortable working independently and managing workloads across multiple sites.
- Full UK driving licence and access to your own vehicle.
What's on Offer.
- Varied role with a mix of technical and customer-facing responsibilities.
- Mileage reimbursement for business travel.
- Supportive project team and structured migration process.
- Immediate start available for the right candidate.
If you're interested, apply now