Job Description

Job Title: Housing Officer

Location: Kent and Essex (2 days office-based, remainder on-site and working from home)
Rate: 19.23 per hour (PAYE) / 25.04 per hour (Umbrella)
Contract Type: Interim

About the Role:
We are seeking a Housing Officer to deliver a high-quality housing management service, ensuring residents' wellbeing, welfare, and safety. You will work closely with internal teams, external partners, and residents to improve satisfaction and ensure a seamless service.

Key Responsibilities:

• Provide housing management services within legal and regulatory frameworks.
• Settle residents into new homes, conduct regular visits, and ensure tenancy conditions are met.
• Complete welfare checks, make safeguarding referrals, and monitor cases with multi-agency partners.
• Manage customer expectations, resolve nuisance issues, and support ASB cases.
• Attend court, prepare legal documents, and participate in multi-agency meetings.
• Conduct pre-void inspections, viewings, and work with lettings to ensure vacant homes are turned around within KPIs.
• Ensure resident safety by completing FRA actions, PEEPs, and PCFRAs as required.
• Conduct tenancy audits, schedule appointments, and promote resident involvement.
• Support residents in using online services and assist in maximising rental income.
• Work with Development Teams for efficient handovers of new homes.
• Ensure compliance with Health and Safety, Data Protection, and other statutory requirements.

Requirements:

• Experience in housing management, including nuisance and harassment cases, with knowledge of relevant legislation.
• Ability to follow processes, use initiative, and deliver excellent customer service.
• Strong communication, interpersonal, and negotiation skills.
• Ability to work effectively in a team, prioritise workloads, and meet deadlines.
• Proficient in using multiple IT and communication systems.
• Valid driving licence and access to a vehicle for efficient travel.
• Willingness to work flexibly, including evenings and weekends.

If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.