Job Description

Infrastructure Engineer

• Inside IR35
• 2-days on-site in High Wycombe

We're looking for a hands-on Infrastructure Engineer with strong troubleshooting skills to investigate and resolve hardware, software and infrastructure issues across a mixed Windows, networking and peripheral environment.

A key part of this role is the ability to triage complex technical issues, establish test labs and facilitate technical workshops to identify root causes and drive effective resolutions.

Key responsibilities:

• Triage and investigate hardware, software and infrastructure issues across Windows PCs, networking equipment and peripheral devices.
• Set up and manage test labs to reproduce faults, validate fixes and support technical investigations.
• Lead technical workshops with internal teams and third-party suppliers to diagnose and resolve complex issues.
• Rebuild, reimage and configure Windows PCs and appliance-style devices.
• Diagnose issues involving USB devices, printers, serial connections, Routers and network connectivity.
• Perform basic electrical and connectivity checks, including power, cabling and continuity testing.
• Produce clear technical documentation, troubleshooting guides and standard operating procedures.
• Work closely with software engineers, support teams and external partners to identify root causes and implement repeatable solutions.

We're looking for someone with excellent analytical and problem-solving skills who thrives in a practical, collaborative environment and enjoys driving continuous improvement through structured troubleshooting and testing.