Job Description

Membership AdministratorLocation: Leicester (Hybrid Working)Salary: £14.00 per hourHours: Monday to Friday, 9:00am - 5:00pmAbout the RoleWe are recruiting on behalf of a well-established professional organisation for an experienced Membership Administrator to join their friendly and supportive team. This is an excellent opportunity for someone who enjoys providing outstanding customer service, has strong administrative skills, and thrives in a fast-paced environment.Working as part of the Membership team, you will play a key role in supporting members throughout their membership journey, ensuring all enquiries and administrative tasks are handled efficiently and accurately.Key Responsibilities

• Process membership applications, renewals and amendments accurately.
• Respond to member enquiries via telephone, email and online channels in a professional and timely manner.
• Maintain and update membership records on internal databases.
• Provide administrative support across the Membership department.
• Process payments, invoices and membership documentation where required.
• Investigate and resolve member queries, escalating complex issues when necessary.
• Produce reports and assist with data management and record keeping.
• Ensure all work is completed in line with company procedures and data protection requirements.
• Work collaboratively with colleagues to achieve team objectives and service level agreements.
• Identify opportunities to improve processes and enhance the member experience.

• Previous experience within an administration or customer service role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks.
• High attention to detail and accuracy.
• Confident IT skills, including Microsoft Office (Word, Excel and Outlook).
• Experience using CRM or database systems would be advantageous.
• A proactive, positive attitude with excellent problem-solving skills.
• The ability to work independently as well as part of a team.

• £14.00 per hour.
• Hybrid working after initial training.
• Monday to Friday working hours - no weekends.
• Supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Potential for long-term career progression within a respected organisation.