Job Description

Project Resource Scheduler

The Project Resource Scheduler is responsible for coordinating and allocating work activities across a nationwide network of operatives and subcontractors, ensuring client requirements are met and service level agreements (SLAs) are consistently achieved. The role requires effective planning, stakeholder management, and real-time coordination to support successful project delivery and operational efficiency.

Key Responsibilities

Resource Planning & Scheduling

Plan and allocate daily work activities to operatives and subcontractors, ensuring client SLAs and productivity targets are consistently met.

Monitor workloads and resource availability to maximise operational efficiency and profitability.

Maintain regular communication with field-based teams, providing accurate updates and support as required.

Input and maintain timesheet data to accurately capture operational activity.

Client & Stakeholder Management

Act as a key point of contact for clients, responding to queries and providing timely progress updates.

Build and maintain positive relationships with clients, landlords, delivery partners, and internal stakeholders.

Conduct kick-off calls with landlords and arrange property access for surveys and project activities.

Facilitate joint process walkthroughs involving landlords and delivery partners where required.

Support landlord engagement activities, particularly with smaller landlords, to gather required information and ensure project readiness.

Coordination & Operational Support

Liaise with third-party suppliers and specialist contractors, including traffic management providers, material suppliers, pest control services, and electricians.

Prepare and manage landlord information requests and supporting documentation.

Draft and issue resident pre-build communications and notifications.

Support complaint handling processes and ensure issues are managed professionally and efficiently.

Quality Assurance & Data Management

Review photographic evidence and project documentation through internal systems, identifying anomalies and ensuring compliance with company and client standards.

Escalate issues and quality concerns to the Project Delivery Manager where appropriate.

Manage work orders through to completion across internal and client systems, ensuring all records are accurate, complete, and maintained in real time.

Ensure DFE records and associated project documentation are fully updated prior to billing, including all applicable additional costs and applications.

Maintain accurate data and support continuous process improvement across internal systems.

Skills & Experience

Excellent organisational and planning skills with the ability to manage multiple priorities and meet deadlines.

Strong attention to detail and commitment to accuracy.

Ability to work effectively in a fast-paced, changing environment and make commercially sound decisions.

Strong communication and relationship-building skills with the ability to engage confidently with clients, landlords, contractors, and internal stakeholders.

Proactive and self-motivated, with the ability to work independently and as part of a collaborative team.

Competent in Microsoft Office applications, including Outlook, Word, and Excel.

Comfortable receiving feedback and adapting approaches to improve performance and outcomes.

Core Competencies

* Planning & Organising

* Attention to Detail

* Commercial Awareness

* Effective Communication

* Stakeholder Management

* Relationship Building

* Problem Solving

* Customer Focus

* Interpersonal Skills

* Teamwork & Collaboration

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled