Job Description

Customer Service Administrator

Location: Birmingham

Contract Type: Temporary

Start Date: September 1, 2026

Contract Length: 6 Months

Working Pattern: Full Time

Are you ready to kick-start your career in the financial services industry? Our client, a leading financial institution, is seeking a dynamic and detail-oriented Customer Service Administrator to join their vibrant team in Birmingham. If you thrive in a fast-paced environment and love helping customers, this is the perfect opportunity for you!

What You'll Do:

As a vital part of our team, you'll carry out essential tasks that support the management of external client relationships. Your responsibilities will include:

• Customer Support: Respond to routine customer inquiries using standard templates and customise responses for non-routine requests.
• Compliance Management: Follow established compliance processes and report any non-compliance issues you encounter.
• File Management: Create, organise, and maintain files for correspondence and records, ensuring everything is in order.
• Team Collaboration: Assist your colleagues by performing routine customer needs support tasks while coordinating with support services.
• Skill Development: Take advantage of formal and informal training opportunities to enhance your personal capabilities.

What We're Looking For:

We're searching for someone who is enthusiastic, organised, and eager to learn. The ideal candidate will possess:

• Excellent communication skills, both written and verbal.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• A team-oriented mindset with a willingness to assist others.
• Familiarity with standard compliance processes and customer service activities is a plus.

Why Join Us?

At our client's organisation, you'll be part of a team that values your contributions and encourages your professional growth. Here's what you can look forward to:

• A Supportive Environment: Work alongside experienced professionals who are passionate about what they do.
• Career Development: Pursue various training opportunities that align with your career goals.
• A Positive Atmosphere: Enjoy a cheerful workplace culture that fosters collaboration and innovation.

Benefits:

• Work from home 3 days per week
• First-class support and training for all colleagues
• Opportunity for growth within the company
• Comprehensive training and ongoing support to ensure your success
• A vibrant and supportive team environment
• Opportunities to develop your skills in the financial services industry
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance of 32 days per year
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

Ready to Take the Next Step?

If you're excited about this opportunity and meet the qualifications, we would love to hear from you! Apply now and embark on a fulfilling journey with a company that values your talents and dedication.

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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