3 jobs found

IT Service Desk Analyst (1st Line)Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs.Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phone ...

We have an exciting opportunity for a Customer Success Associate to join a global technology company.Responsibilities: * Manage a large digital book of clients, providing value through scalable digital touchpoints such as automated emails, digital check-ins, and system notifications. * Oversee digital onboarding for new clients, ensuring accounts are set up correctly and customers have the resources needed to succeed. * Monitor product usage, license allocation, and adoption metrics via Gainsigh ...

1st Line IT Support Analyst6-month contract | £24 per hour | Inside IR35 | Hybrid – GuildfordWe’re representing a well-run, technically credible organisation looking to bring in a solid 1st Line Support Analyst to keep the wheels turning on their service desk.This isn’t a “log it and pass it on” environment. You’ll be expected to think, troubleshoot properly, and resolve what you can before escalating. If you like being hands-on and actually fixing thing ...