Devonshire Hayes have partnered with a financial services client to help them secure an Service Desk Analyst. IT Service Desk Analysts provide first line technical support to all staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging Incidents and Requests and responding to queries raised by email or self-service.12 month Fixed Term ContractYou will be tasked with the following: * Provide excellent Customer Service via the telephone, email and customer portal ...
A great opportunity for an experienced Change and Transformation Analyst to support on a transformation programme!ROLESupport executive team in maintaining the strategic roadmapMonitor progress and evaluate performance against objectivesConduct regular quality assurance reviews to ensure delivery standards are metEnsure operational controls are in place and adhered toContribute to regular reviews of controls, processes and overall framework management Provide training to various departmentsEnsur ...
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