Job Description

Role Overview

We are seeking an organised and proactive Administrator to support operational and administrative activities across multiple departments across our business.

This role is ideal for someone who is detail-focused and comfortable working in a fast-paced environment.

Key Responsibilities

Administrative & Operations Support

• Prepare shipping paperwork such as invoices, packing lists, labels, and Air Waybills.
• Book deliveries and collections using carrier portals and support same-day and next-day shipments when required.
• Maintain accurate records, filing, and weekly timesheets.
• Communicate workload, priorities, and updates clearly with internal teams.

Wholesale Support

• Assist with releasing Wholesale orders for picking and packing.
• Support the preparation and booking of Wholesale shipments once approved.
• Help coordinate sample shipments and Return to Vendors.
• Liaise with the Wholesale team to support day-to-day operational needs.

Retail & Store Support

• Assist with Store Transfers, including outbound and inbound movements.
• Support store packaging requests and prioritise urgent or time-sensitive deliveries.
• Help arrange same-day and next-day store deliveries where required.

Customer Care Support

• Assist in resolving customer care tickets via Zendesk.
• Arrange replacement shipments for customers.
• Communicate updates and issues with the Customer Care team.

Head Office & Cross-Department Support

• Support Head Office stock, sample, and ad hoc shipment requests.
• Arrange collections and deliveries between Head Office, suppliers, and the warehouse.
• Assist with urgent logistics requests when needed.

Product Development & PR

• Support sample requests for Product Development and PR.
• Assist with preparing invoices, item lists, and shipping paperwork for supplier and international shipments.
• Help resolve customs or delivery issues for international shipments, including APAC.

eCommerce & Other Tasks

• Assist with managing returns shipments, including TMall returns.
• Support ad hoc administrative and logistics tasks across the business.

Skills & Experience

• Strong verbal and written communication skills.
• Good organisational skills with strong attention to detail.
• Competent using Microsoft Excel, including formulas.
• Comfortable juggling multiple tasks and deadlines.
• Confident using systems and portals, or willing to learn quickly.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.