Job Description

Application / Operations Support Analyst

City of London Permanent £60,000 - £84,000 per year.
Have experience with Linux Operating Systems & Python scripting & SQL.
Willing to be 3 days on site in London.
PCD320173

About Our Client
The employer is a well-established organisation within the financial services sector.

Job Description
Responsibilities and Duties

Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms.
Provide 1st line application and operational support to connected clients to ensure smooth day-to-day operations.
Monitor and troubleshoot application systems to ensure high availability, stability, and performance.
Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.
Support the build-out, configuration, and deployment of new exchange platforms and applications.
Take a lead role in technology client support, including platform delivery management, support, and knowledge transfer.
Raise, manage, and deploy changes to support the day-to-day running of multiple exchange platforms.
Compile and document outage reports for any production incidents once resolved.
Be a subject-matter expert on the exchange platforms from a technological and operational perspective.
Take part in release review meetings and assist with implementing system upgrades and patches.
Actively identify, raise, and pursue improvements and changes that will benefit the team and the wider ecosystem.
Collaborate with internal teams to resolve technical issues effectively and ensure knowledge sharing.
Document processes and create detailed reports for technical issues, resolutions, and operational procedures.
Maintain a strong understanding of the financial services industry and its technology requirements.
Ensure compliance with relevant regulations, industry standards, and internal policies.

The Successful Applicant
Required Skills/Experience

Essential

Degree level qualification and 3- 6 years of experience.
Extensive experience using Unix/Linux servers.
Ability to write advanced SQL queries and a strong understanding of relational databases.
Scripting experience e.g. bash/shell, python or similar.
Proficient with enterprise technology vendor Excel and other enterprise technology vendor Office products.
Experience with FIX Protocol
Proven use of G.I.T or similar.
Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience.
Experience supporting production applications and demonstrated the ability to understand end-to-end systems and processes.
Experience of network support and troubleshooting.
Exposure to UK and EU equity markets.

Desirable

Prior experience in a similar role.
Knowledge or experience of monitoring and observability platform.
Previous experience of Binary Protocols.
Previous experience of the delivery collaboration suite suite of products.
TCP/UDP knowledge

What's on Offer
Competitive salary ranging from £60,000 to £84,000 per annum.
3 days on site in Central London.