Job Description

Job Title: Administrative Officer
Booking Number: (phone number removed)
Location: Montague Court, 101 London Road, Croydon, Surrey, CR0 2RF, United Kingdom
Pay Rate: 15.59 per hour
Working Hours: Full-time, office-based
Contract End Date: 27/10/2026 (with potential to extend, not guaranteed)
Organisation: Croydon Tribunal (HM Courts & Tribunals Service)

Efficient administrative staff with strong customer service skills are essential to the smooth operation of courts and tribunals within HM Courts & Tribunals Service (HMCTS). HMCTS adopts Lean principles and continuous improvement practices to ensure high standards of service delivery across all functions.

Administrative Officers play a key role in supporting the progression of cases through the court and tribunal system. Working within a structured framework of systems and standard operating procedures (SOPs), the role involves a wide range of administrative and operational duties.

You will be part of a supportive team environment, with opportunities to use initiative, contribute to process improvements, and assist court users, including judiciary members and legal professionals. Some roles may require occasional flexibility to work across other local HMCTS offices.

• Prepare papers and files for court hearings, tribunals, and meetings
• Produce court and tribunal documentation
• Carry out general administrative tasks including filing, photocopying, and data entry
• Manage post, including opening and dispatch
• Organise meeting rooms, training sessions, and group activities
• Prepare agendas, handouts, and joining instructions

• Produce standard correspondence, reports, minutes, and submissions in line with guidelines

• Clerk civil and family courts, tribunals, and hearings
• Support court users and assist with scheduling, listings, and rota management
• Handle enquiries via face-to-face, telephone, and written communication
• Issue court documents, collect fines/fees, and process payments (including chip and pin)
• Contribute to team meetings (TIB) and continuous improvement initiatives
• Undertake ad hoc duties such as Jury Bailiff Officer or Health & Safety roles

• Manage case-related documentation including court orders, claims, and legal aid
• Accurately record court outcomes and maintain case files
• Meet workload targets for accuracy and throughput

• Review documents, records, and data for accuracy and compliance
• Validate work completed by colleagues where required

• Gather and compile data for reports, statistics, and court activities
• Prepare case bundles and chase outstanding information
• Support daily team briefings and reporting processes

• Produce basic statistical reports and process financial data
• Reconcile accounts and prepare invoices where required
• Assist in jury management and forecasting

• Liaise with judiciary, legal professionals, internal teams, and external stakeholders
• Provide clear guidance on court procedures and documentation
• Deliver a professional, efficient, and customer-focused service at all times

• Work flexibly to support operational needs
• Undertake any reasonable duties as requested by management in line with the role

• Strong administrative and organisational skills
• Excellent communication and customer service abilities
• Attention to detail and accuracy
• Ability to work effectively within a team
• Proficiency in IT systems and data entry
• Ability to manage workload and meet deadlines

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.