Job Description

Desktop Support Analyst

Rate - £200 (A day)

Location - London (Liverpool Street)

Duration - 3 Months (Initially)

IR35 - Outside

KEY RESPONSIBILITIES

Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner

Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director

Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID

Maintain and manage hardware inventory, printers, and AV equipment across the London office

Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning

Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required

Support video conferencing and collaboration tools, including Zoom and other AV systems

Log, track, and resolve tickets using the organization's Jira ticketing system

Communicating software and security best practices to end users at varying levels of technical ability

Adhere to business continuity protocols and change control processes when implementing changes to the environment

Liaise with third-party hardware and software vendors as needed to resolve escalated issues

REQUIRED QUALIFICATIONS

3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment

Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI)

Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications

Experience with Active Directory and/or Microsoft Entra ID for user and device management

Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN

Confident communicator with the ability to support users of all technical backgrounds

Strong problem-solving skills with a methodical and customer-focused approach

Understanding of Jira processes, including incident management and change control

PREFERRED QUALIFICATIONS

Experience with Zoom administration and enterprise video conferencing systems

Familiarity with macOS support in a mixed-OS environment

Experience using Citrix Director for session monitoring and troubleshooting

Knowledge of Bloomberg terminal support and administration

Previous experience in financial services or professional services environments