Job Description

Remedy SME (ITSM) - Contract

Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - 700 - 747 per day (Inside IR35)
Contract duration - 6 months (potential extension)

Security: Security Clearance required (active or eligible)

The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience.

This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.

What You'll Be Doing

• Supporting and maintaining the existing Remedy ITSM platform
• Managing CMDB data loads and foundation data
• Working on integrations (including E-bonding)
• Customising workflows and configurations using Developer Studio
• Troubleshooting complex issues through log analysis and root cause identification
• Supporting failover and disaster recovery (BCDR) readiness
• Providing technical guidance and mentoring internal engineers
• Driving improvements in processes, documentation, and system performance

What We're Looking For

• Strong hands-on experience with Remedy ITSM (essential)
• Experience with CMDB, integrations, and Developer Studio
• Solid troubleshooting and problem-solving skills in complex environments
• Understanding of ITSM processes and legacy system support
• Experience with disaster recovery / failover is highly desirable
• Background working with modern tools like ServiceNow is a plus
• Ability to work onsite 5 days a week in a secure environment
• Active SC clearance or eligibility to obtain (5 years UK residency required)

This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.