Job Description

Tenancy Sustainment Officer (Housing Support Worker) Supported Living

Durham £14.50 per hour 37.5 hours Mon Fri Temp until Aug 2026 (potential extension)

Are you passionate about delivering excellent housing and support services that make a real difference?
Are you looking for a rewarding opportunity within Social Housing and Supported Living?

A well-established UK housing provider with a strong supported housing portfolio is seeking a dedicated Tenancy Sustainment Officer to join the Housing & Property Services team on an interim basis. This role focuses on supporting vulnerable tenants to sustain their tenancies, build independence, and achieve positive long-term outcomes.

You will be working within a values-driven organisation where kindness, respect, and courage underpin everything they do.

Vacancy Brief

• Role: Tenancy Sustainment Officer
• Contract: Interim until August 2026 (potential extension)
• Hours: Full time 37.5 hours per week
• Location: Durham
• Working Pattern: Monday Friday, 9am 5pm
• Pay Rate: £14.50 PAYE
• Compliance: Enhanced Adult DBS required
• Travel: Full UK driving licence & access to a vehicle required

Key Responsibilities

• Conduct keywork sessions to assess tenant needs and develop and maintain Tenancy Sustainment Plans (TSPs).
• Provide tailored support to help tenants sustain their tenancy and move towards independent living.
• Complete regular reviews of support plans, ensuring they reflect changing needs and risks.
• Support tenants with Housing Benefit claims, welfare applications, and financial inclusion advice.
• Manage a patch of supported living properties, ensuring homes are safe, compliant, and well maintained.
• Carry out housing management duties including lettings, allocations, tenancy sign-ups, and estate inspections.
• Proactively manage rent arrears, offering advice, support, and referrals where required.
• Manage and resolve anti-social behaviour (ASB) cases in line with policy and procedure.
• Complete risk assessments and safeguarding referrals, working with relevant internal and external partners.
• Report and monitor repairs, working closely with maintenance teams and contractors to ensure timely resolution.
• Support voids management and property turnaround to ensure timely re-let of properties

Skills, Experience of this Role

• Minimum 2 years experience in housing, supported housing, or tenancy sustainment roles.
• Strong understanding of tenancy management, rent arrears, ASB, and housing legislation.
• Experience working with vulnerable adults and delivering person-centred support.
• Ability to complete support plans, risk assessments, and clear case records.
• Strong communication, negotiation, and customer service skills.
• Ability to manage a varied caseload independently and prioritise competing demands.
• Improved outcomes in tenancy sustainment, rent recovery, safeguarding, and community stability through proactive intervention and partnership working.

Career Progression Opportunities

Housing Management • Supported Housing • Tenancy Sustainment • Income Management • ASB Specialist Roles • Neighbourhood Services • Compliance • Scheme Management • Community Housing Services

Housing Officer Tenancy Sustainment Supported Housing Supported Living Housing Management Rent Arrears Income Officer ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Social Housing Housing Association Safeguarding Vulnerable Adults Multi-Agency Working Repairs & Maintenance Compliance Housing Support Neighbourhood Officer Property Management Housing Advice Customer Service Housing Support Worker Tenancy Support Worker Tenancy Support Officer Housing Support Officer