Job Description

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!

Shifts:
Monday to Friday, 7 am to 7 pm

12 weeks training ON SITE in Kirkby - L32 8UY

Who We Are:
We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.

What You'll Do:
As a Contact Centre Agent, your primary responsibilities will include:

• Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.
• Delivering high-quality customer service while adhering to established procedures and service levels.
• Using your initiative to source information and provide effective solutions for our customers.
• Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
• Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.

What We're Looking For:
To excel in this role, you should possess:

• Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
• Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
• Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
• Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.

Ready to Make a Difference?
If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.

Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!

Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.

Don't miss this chance to shine in a role that values your skills and dedication!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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