Job Description

Join Our Team as a Security Operations Centre (SOC) Operator

Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh.

This role requires individuals who can communicate clearly, confidently, and professionally at all times, particularly in high-pressure situations. If you thrive in a fast-paced environment and are confident engaging with a wide range of stakeholders over the phone, we want to hear from you.

Contract Details

Location: 100 percent office based in Sighthill North, Edinburgh

Pay Rate: £15.81 per hour, with additional payment for unsociable hours

Contract Length: Until end of December 2026

Shift Type: Rotating days and nights, 12 hour shifts

Shift Pattern

Full flexibility required, including weekends and bank holidays

Blocks of day shifts followed by night shifts, with 4 to 5 rest days between rotations

10 hours paid and 2 hours unpaid breaks per shift

About the Role

In this desk based, control room environment, you will be responsible for managing a high volume of live incidents, alarms, and enquiries, primarily via telephone.

This is a telephony heavy role, where clear, professional, and empathetic communication is critical. You will be expected to handle a wide range of calls confidently, ensuring accurate information is gathered, issues are understood, and appropriate actions are taken.

You will be working at pace, often handling repetitive and time sensitive incidents, while maintaining a high standard of accuracy and professionalism.

This is not a physical security or guarding role. All work is completed within a structured control room environment.

Key Responsibilities

Receive and manage enquiries via telephone, email, and IT ticketing systems

Handle high volume inbound and outbound calls with clarity and professionalism

Communicate effectively with colleagues, contractors, and emergency services

Monitor and respond to physical security alarms and incidents

Manage incidents from start to finish, following approved systems and playbooks

Accurately record all details and actions taken during each interaction

Maintain high standards of communication in all written and verbal interactions

Contribute to continuous improvement and quality assurance activities

Who We Are Looking For

Essential Skills

Strong customer service or call centre background

Proven experience handling high volume telephone calls

Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically

Ability to remain calm and focused under pressure

Strong attention to detail and accuracy

Good IT skills and ability to work across multiple systems

Comfortable following structured processes and procedures

Self motivated and able to work independently, especially during night shifts

Desirable Experience

Experience in security operations, alarm monitoring, or incident handling

Familiarity with IT ticketing systems such as ServiceNow

Experience in regulated or time critical environments

Ideal Candidate Profile

Strong and confident communicator with a clear and professional manner

Able to articulate information clearly both verbally and in writing

Calm, composed, and resilient under pressure

Highly organised and detail focused

Comfortable working in a phone heavy, repetitive environment

Able to build rapport quickly and handle sensitive situations with empathy

Able to work independently and maintain performance during night shifts

Training and Support

You will receive a structured 6 week training programme, including classroom learning, on the job coaching, and support from experienced operators.

Ongoing support is available, including during nights and weekends.

Performance Measurement

Performance is measured against:

SLA adherence

Accuracy of incident handling

Quality and clarity of communication

Ability to work effectively in a high volume environment

Vetting and Compliance

Full vetting is required, including DBS and credit checks

Candidates must have the right to work in the UK

Why Join Us

If you are confident communicating in a fast paced, phone based environment and want to be part of a critical operations team, apply now.

If you're ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our screening process to ensure a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team.

If you do not hear from us within five working days, your application may not have progressed on this occasion. We encourage you to apply for future opportunities.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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