Job Description

Temporary Operational Support Assistant
Rawtenstall
Hours: 37.5 hours per week (Core hours Monday to Friday 9am-5pm)

Salary: £12.71 per hour

Updated DBS required

This is an incredible opportunity to work for a forward-thinking care provider, who ll support you to be the best you can be in your chosen field!

About the role

Your day-to-day responsibilities will include, but not be limited to:

• Act as the first line of contact for enquiries, referrals, and installations
• Provide day-to-day operational support including answering calls, data entry, appointment booking, and distributing information.
• Schedule technician visits efficiently, optimising appointment routes.
• Liaise with service users, their families, GPs, nurses, social workers, and community organisations to coordinate care and support.
• Maintain and update accurate service user records across internal systems
• Handle sensitive information in line with data protection policies.
• Prepare documentation for new service users and respond to routine queries from stakeholders.
• Contribute to maintaining service KPIs and quality standards.

Qualifications and experience required.

• Excellent communication skills
• Strong organisational and administrative abilities
• Comfortable using computer systems and CRM/databases (training provided).

If you would like any further details, please forward your CV for consideration, Mpeople are a recruitment business acting on behalf of clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.