Job Description

SAP Support Lead

£450-£550/day Inside IR35

Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period.

It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership.

You'll be working with senior stakeholders, a small internal support team, and a third-party support partner.

Key focus

BAU SAP support leadership stability, service quality, and clear stakeholder communication

Hands-on SAP support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes

Supplier + internal team management: manage the support contract and coordinate effective delivery

Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building

Working pattern / location

Mostly remote

On-site expectation: approx. once per month

The wider team is not routinely on-site

Essential experience

Experience in SAP support/service leadership in a smaller SME or public sector environment

Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)

Strong stakeholder management in environments with high urgency and direct communication style

Proven ability to improve outcomes through communication, expectation management, and service discipline

Relevant SAP technical background (any of the below)

SAP Finance (FI/CO) and/or

Procurement (MM / SD-MM) and/or

General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)

Interested?

Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:

Your hands-on SAP support exposure (what you've supported, what you've been accountable for)

Your experience managing stakeholders under pressure

Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)